Terms & Conditions

 

PRICES

 

Prices published in this web include taxes. Prices published does not include Delivery fees. Our shop is situated in Canary Islands, Spain, a territory with special Customs System. If your order is being sent to mainland Spain, you might have a custom-tax recharge on destination.

 

DELIVERY PRICES

 

Spain- 6.95€

Europe- 14.95€

Rest of the world- 24.95€

 

Our transport company is CORREOS-Spain. If you preffer an urgent delivery with any other company you can contact us, and we will arrange it for you. The extra cost of the transport Company will be paid by the client. If you wish this service please contact with shop@biokotton.com.

Your purchases will be sent to the address given in your order. If you wish to send a present to a friend, please let us know in shop@biokotton.com.

 

 

EXCHANGE OR RETURN YOUR GOODS

 

We hope that your products reaches you in good condition. If you think it is damaged or faulty, please contact us in shop@@biokotton.com.

 

If you wish to cancel your order before you receive our confirmation under the EU Consumer Rights Directive, you have a “cooling off period” of 14 days from the day on which you receive the products.

 

In this time, you can decide that you do not wish to keep the product. However, we are pleased to extend that period to 30 days. If you decide not to keep your purchase, you must return the goods to us before the 30 days period ends and the products must be in the same condition as they were received by you.

 

Once you have returned the products in unused condition, we will refund the sum you paid for them within 14 days. You will be responsible for paying any postage or packaging charges which are incurred when you return the goods to us, unless you are returning the products because of an error we have made or because they are faulty.


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